You can check your orders and current status of the order by going Account -> Orders or by choosing My Orders in the Bottom Menu
Frequently Asked Questions
How long does shipping take?
Shipping transit time is impacted by factors including distance, route, and season. It can take from 2 to 28 business days depending on your country.
Which shipping company you use?
We using EMS, DHL, UPS and FedEx as our shipping partners.
How can I cancel my order?
You can cancel in ‘Orders’ section. Orders can be cancelled only if your product wasn’t shipped yet.
How to track my order?
We will send you confirmation email with the tracking number if the order is processed and shipped out.
Why is my order not shipped yet?
- Payment Processing: We send orders for shipment only after we have successfully received and processed the payment. If there is a delay in payment processing, it may result in a delay in shipping your order.
- Pending Payment: If you have selected a payment method that requires manual verification or if there are any issues with your payment, your order may be held until the payment is confirmed. This is done to ensure the security of both our customers and our business.
- Pre-Order or Backorder Status: If the item you ordered is currently on pre-order or backorder, it means that the product is not immediately available for shipment. In such cases, we will ship your order as soon as the item becomes available.
- Product Availability: Sometimes, certain products may be out of stock or temporarily unavailable. In such cases, we will notify you of the delay and provide an estimated time of shipment. Alternatively, you may have ordered a customized or made-to-order item that requires additional time for production before it can be shipped.
- High Demand or Seasonal Peaks: During peak seasons, such as holidays or special promotions, we may experience a higher volume of orders. This increased demand can lead to a slight delay in order processing and shipment. We assure you that we are working diligently to fulfill all orders as quickly as possible.
If you have any concerns or further questions regarding the status of your order, please don’t hesitate to contact our customer support team to support@solvemedics.com . We are here to assist you and provide any necessary updates regarding your shipment.
